Cancellation
Policy.
We understand plans change. You can cancel your order free of charge before it leaves our Lagos fulfillment studio. Approved cancellations receive an immediate 100% refund processed securely via Paystack.
Cancellation Specifications
Rules & Timelines- Eligibility Cut-Off
- Before order status changes to "Dispatched" / courier handover (usually 2–4 hours).
- Cancellation Fee
- ₦0.00 (Zero fee prior to dispatch).
- Refund Scope
- 100% of order value including original shipping fee.
- Refund Channel
- Original payment card / bank account via Paystack gateway.
- Processing Turnaround
- Instant authorization; 3 to 5 banking days to reflect in customer account.
- Contact Desk
- WhatsApp: +234 811 121 0706 · Email: hello@papandu.store
Detailed Cancellation Clauses
Six clauses / Expand to read01Pre-Dispatch Cancellation WindowPrior to courier pickup / within 2–4 hours
You may cancel any confirmed order free of charge provided your cancellation request is received prior to order dispatch and courier pickup from our studio. We typically process and prepare drops for dispatch within 2 to 4 hours of order placement during working hours (Monday – Saturday, 09:00 – 18:00 WAT).
02How to Submit a Cancellation RequestRapid WhatsApp or Email submission
To ensure your cancellation request is processed before courier departure, please contact us immediately through our fastest channel: • WhatsApp: +234 811 121 0706 (Direct studio line) • Email: hello@papandu.store with the subject "URGENT: Order Cancellation - [Your Order Number]" Include your Full Name, Order Reference Number, and contact phone number.
03Full 100% Refund on Valid CancellationsItem price + full shipping refunded
When an order is successfully cancelled before dispatch, you are entitled to a full 100% refund of both the purchase price and any paid shipping fees. No cancellation penalties or restocking fees are charged.
04Paystack Gateway Refund Timelines3 – 5 Business Days back to source
Refunds for approved cancellations are submitted immediately to our certified payment processor, Paystack. The funds are reversed directly to your original payment method (Debit/Credit Card, Bank Account, or Apple Pay). Depending on your commercial bank, reversals appear on your statement within 3 to 5 banking days.
05Orders Already Dispatched or in TransitTreated under 7-Day Returns Policy
Once a courier has picked up your package and an airway tracking bill has been generated, an order cannot be intercepted in transit. In this case, simply receive the parcel, keep the packaging sealed and intact, and contact our studio team to initiate a return under our 7-day Returns & Refund Policy.
06Studio-Initiated CancellationsQuality inspection & inventory safeguards
PAPANDU reserves the right to cancel an order under extraordinary circumstances, including: a piece failing our pre-dispatch quality inspection, an unexpected inventory discrepancy in limited drops, or suspected fraudulent activity flagged by Paystack risk filters. If the studio cancels your order, you will be notified immediately and issued a 100% automatic refund.
