Refund &
Returns.
We craft each limited drop with heavyweight fabrics and meticulous attention to detail. If the sizing doesn't feel right or you change your mind, our 7-day exchange and refund policy ensures you are completely covered.
Policy Specifications
Key terms and timeline parameters- Eligibility Window
- 7 calendar days from confirmed delivery date.
- Accepted Condition
- Unworn, unwashed, unaltered with original tags, comic card and dust packaging intact.
- Refund Mechanism
- Original payment method reversed via Paystack gateway (Card or Bank Account).
- Paystack Settlement Timeline
- 3 to 5 business days post-inspection approval.
- Exchange Logistics
- Lagos courier pickup or nationwide return depot. Shipping covered on defect claims.
- Contact Desk
- WhatsApp: +234 811 121 0706 · Email: hello@papandu.store
Detailed Return Clauses
Seven clauses / Expand to read017-Day Return & Exchange WindowFrom verified delivery timestamp
You have 7 calendar days from the date your order is officially marked delivered by our courier to request an exchange or return. We encourage trying on garments promptly in a clean indoor environment to verify sizing and fit.
02Garment Condition RequirementsUnworn · Unwashed · Original Tags & Comic Card
To qualify for an exchange or refund, the garment must be in its original, pristine condition: unworn, unwashed, unaltered, free of body odors, perfumes, makeup, or deodorant marks. All original brand tags, woven labels, the four-point compass star packaging, and collectible comic cards must remain intact and included with the returned piece.
03Size & Variant ExchangesFastest resolution for fit
If your selected piece is too small or too large, we offer hassle-free size exchanges subject to inventory availability in the current drop. Because our drops are produced in strictly limited editions, we recommend initiating your exchange request immediately to reserve your replacement size.
04Refund Processing & Paystack Payment Reversals3 – 5 Business Days via Paystack
Once your returned parcel is received at our Lagos studio and passes our quality inspection, your refund will be authorized immediately. All refunds are processed through our certified payment partner, Paystack, back to the original debit/credit card or bank account used for payment. Paystack reversals typically reflect in your account within 3 to 5 banking days, depending on your financial institution.
05Defective, Damaged or Incorrect Garments100% Studio-Covered Replacement
Every PAPANDU piece undergoes rigorous hand-inspection in Lagos prior to packaging. In the unlikely scenario that you receive a piece with a manufacturing defect, damaged zipper/hardware, or the incorrect item or size, please notify us within 48 hours of delivery. We will arrange a free courier collection and expedite a brand new replacement piece or a 100% immediate refund at our full expense.
06Non-Returnable & Final Sale ItemsClear exclusions
Items explicitly marked as "FINAL SALE" during clearance promotions, customized or personalized merchandise, and select personal items (such as socks or bandanas once unsealed) cannot be returned or exchanged for hygiene and integrity reasons.
07How to Initiate a Return or ExchangeThree easy steps
1. Message our studio care team on WhatsApp at +234 811 121 0706 or email hello@papandu.store with your Order Number and photo of the item. 2. Our team will verify eligibility and provide the Lagos studio drop-off or courier pickup instructions. 3. Upon arrival and physical inspection, your replacement is dispatched or your Paystack refund is processed immediately.
